FAQ
Common questions.
How Benchmyrk works, what it can change and how billing works. Can’t find your question? Ask us.
The product
Does Benchmyrk run inside Shopify?
Benchmyrk is a standalone workspace. Connect your Shopify store, then manage experiments, insights and personalization in the Benchmyrk app.
Can I use it with a custom storefront?
Yes. Add one script tag to connect your storefront, then verify your events and manage experiments from your workspace.
What can the AI create or change?
AI proposes copy, style, layout and image changes that you can review and refine. It cannot add custom JavaScript or redirects.
Do I approve changes before they go live?
Yes. Review the proposed changes and check the experience before starting an experiment. Nothing reaches shoppers until you launch it.
How do I know when a test has a result?
Results show the estimated effect, its uncertainty and data-quality checks. If the evidence is inconclusive, keep collecting data rather than declaring a winner.
Can simulated visitors prove conversion lift?
Synthetic journeys support QA. Conversion results require real customers.
Pricing and billing
How is the price worked out?
By your store's net new orders in each 30-day billing cycle. When a cycle ends, Benchmyrk counts that cycle's orders with Shopify, finds the order band and charges your plan's price for that band. The full table is in the order selector on benchmyrk.com/pricing.
Which orders count?
New orders placed during the cycle. Subscription renewal orders (orders a subscription app creates from a Shopify subscription contract, and Recharge renewals), test orders and cancelled orders don't count. The first order of a new subscription does.
What happens when my orders go up or down?
The price follows on its own: each cycle is charged at the band for that cycle's orders, so a quieter month costs less and a busier one more. There's nothing to switch.
Is there a limit to what I can be charged?
Yes. Monthly plans have a cap you approve in Shopify, set two order bands above your current volume. Shopify never charges more than the cap. If your orders outgrow it, we ask you to approve a higher cap; until you do, you're charged at most the current one.
How does yearly billing work?
Yearly plans cost about 10% less and are billed once a year for your order band. If your orders stay above that band for two cycles in a row, we ask you to approve the next band, and Shopify credits what's left of the year. A lower band applies when the year renews.
How does the free trial work?
Every plan starts with a 14-day free trial for stores with up to 5,000 orders a month. You approve the plan in Shopify and nothing is charged during the trial. Charges go on your Shopify invoice, so there's no card to enter with us. Larger stores start with a short demo call instead.
What do Pro and Scale add?
Services from the Benchmyrk team. Pro: a monthly session with a CRO expert, a storefront audit, a personalised CRO roadmap, 2 hours of engineering support a month, a private Slack channel, and headless support. Scale adds 2 A/B tests built and run for you each month, 6 hours of engineering support a month, ongoing funnel review, competitor analysis and early access to new features. You request them from Settings › Plan in the app.
How quickly does support reply?
The same business day, on every plan. A person on the Benchmyrk team reads every message and replies by email. Write to us from benchmyrk.com/help.
Is any feature limited to a higher plan?
No. Every plan has every feature, price and shipping tests included. Plans differ only in the services they add. Some test types (price, offer, shipping, template, theme, checkout and merchandising tests) need Shopify because they rely on Shopify checkout and themes.
We run several stores. How are they billed?
Each Shopify store has its own plan, priced on its own orders. One agency workspace can manage every store. With six or more stores, talk to us and we'll set them up together.
We're not on Shopify. Can we use Benchmyrk?
Yes. Any site can run Benchmyrk with one script tag, and orders are recorded with one JavaScript call on the order confirmation page. Pricing for other platforms is agreed per store: book a demo and we'll go through it.
How do I cancel?
Any time, in Shopify: uninstalling the app cancels the subscription. A monthly cycle that hasn't ended when you cancel isn't charged.
Still have a question?
Tell us about your store and what you want to test, and we'll walk you through it.
Book a demo